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Support

Find help here!

Program Administration

  • Add Teacher
  • Add/Edit Student
  • Where did Run Club go?
  • Request new teacher on next scan
  • Reset Monkey Money to $0
  • Back Date Trips?
  • Paper Parent Consent Forms
  • Quick Start Settings
  • Where did my Online Registration form go?
  • Why do I get these messages?
  • The message From/To pair violates a blacklist rule
  • Locating the scanned barcodes on the Motorolla CS3000 and CS3070
  • Set Date and Time on Motorolla CS3000 and CS3070
  • Import barcodes from text file
  • Reset your password
  • Show me the prizes!

Must Read

  • Can I scan with my smart phone?
  • Program Setup
  • Add Mobile App User
  • Online Registration
  • Send two Text/Emails for one account
  • Text Cost
  • Delete Students
  • Renewal Startup Check List
  • Diagnosing problems with the mobile app
  • Flyers and Fact Sheets
  • Do I really need a USB scanner?
  • Virtual Badges
  • Do I have to reregister all the students next year?
  • Monkey Money
  • Export Data

The message From/To pair violates a blacklist rule

This is an error message from our text/phone provider letting you know that the user we sent the text to has replied to the text with "STOP" This adds them to a "Blacklist" and we are no longer able to send any notifications to that number. The user can opt back in to receive the messages by texting "START" to the number they last received a text from. You will also have to enable the text checkbox in the student account.

Active4me Inc.
PO Box 73311
Davis CA 95617

Phone: (530) 402-8250
Email : info@active4.me

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