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Each user who will be helping you scan needs to have their own login and password.
It's very important that this is NOT a shared account.
1. Login to Active4.me
2. Click the "Admin Users" under the "Admin Settings" in the sidebar.
If you don't see this option contact your sites admin and ask them to add the user or give you the necessary privileges.
3. Click the green "Add New User" button at the top of the page.
4. Input the required fields and under permissions check the "Scan" checkbox. Then click the blue "Email Password Setup" button. This sends the new admin an email with a special link asking them to create their own password. Once the password is set you can instruct them to install the scanning app and login.